Common questions, plainly answered.
If your question isn't here, contact the lab. We answer batch-, protocol- and shipping-specific questions directly.
Research scope.
Who do you sell to?
We supply research workers, academic groups, and registered private laboratories conducting in-vitro and controlled laboratory study. Buyers confirm research-use scope at checkout and we may request additional context for larger or unusual orders.
Are these products medicines?
No. The compounds listed are research chemicals supplied for laboratory study only. They are not licensed medicines, not authorised for in-vivo use, and not intended for human consumption.
Anyone considering a compound for clinical or human-use applications should speak to a qualified medical professional and source the material via the appropriate regulated pharmaceutical supply chain.
Can you give protocol or dosing advice?
We can answer technical questions about a compound's chemistry, our analytical methods, and reconstitution mechanics (we publish a free reconstitution calculator for the numeric side). We cannot recommend doses, protocols, schedules or clinical applications — those decisions belong with the researcher and their study oversight.
GMP & certification.
Are you GMP-certified?
No, and we don't claim to be. GMP certification is a formal audit-and-licence regime that applies to pharmaceutical-grade manufacturing of medicinal products for human use; it is not what we do.
What we do hold ourselves to is a documented internal quality system that follows GMP principles: written synthesis and analytical procedures, controlled environment, traceable batch records, retained samples, and a documented release process. We're transparent about this distinction because some research suppliers obscure it.
What QC do you run on every batch?
Every released batch is verified by analytical HPLC (typically 220 and 280 nm) and mass spectrometry. Purity, retention time, and observed mass go onto the certificate of analysis for that batch. Material that falls below our purity floor (currently 98% for most compounds) is excluded from the batch and not released.
Do you keep retain samples?
Yes. A small retain sample is held against the batch reference in case re-verification is required.
COAs & identity.
Does every batch ship with a COA?
Yes. The certificate is sent electronically before despatch and the batch reference is printed on the vial label. If for any reason a certificate is missing from your order, contact us before opening the vial and we'll resend it.
Can I view a sample COA?
Yes — the COA archive lists recent batch references with summary results. You can request the full PDF for a specific reference via the contact form.
What's on the certificate?
Batch reference, compound name, molecular weight (and formula where relevant), observed mass, HPLC method (column, gradient, detection wavelength), retention time, peak area, purity percentage, identified impurities, lyophilisation conditions, and the run date. Where applicable, we also list storage and reconstitution notes.
Despatch & storage.
Where do you ship from?
England. Despatch is from the lab Monday to Friday on a 48-hour SLA from order confirmation.
Do you ship internationally?
Within the UK as standard. International despatch is considered case-by-case depending on the compound, the destination's regulatory position on research chemicals, and customs requirements. Enquire before placing an international order.
How should I store the compound?
Storage depends on the compound and is listed on each product page and on the COA. Most lyophilised peptides are stored at −20 °C until reconstitution. Once reconstituted with bacteriostatic water, most should be kept at 4 °C and used within 14 days unless stated otherwise. Always defer to the storage line on the COA for the specific batch.
Payment & enquiry.
Why is there no checkout? Why enquiry-only?
We work on a quote-and-confirm model: you submit an enquiry with what you need, we confirm batch availability, attach the current COA, and send a payment link. This is deliberate — it lets us hold our analytical bar and keeps the relationship with each research customer one-to-one.
For repeat research orders, we can streamline this further once we know your protocol.
How long does an enquiry take to come back?
One working day, usually faster.
Do you offer custom synthesis?
Yes, for compounds that fall within our standard methods. Send an enquiry with the sequence (or compound) and the scale you need; we'll respond with feasibility, timeline and a quote.